Frequently Asked Questions

How do I start?

It’s easy! Go to the Contact Us section of the website, and submit your contact information. We’ll get back to you right away and set a time to discuss your vision and collection, and customize a plan that works for you.


How many items should I send?

You can send as many or as few as you’d like. Remember that you are not only saving these items to share and enjoy, but to preserve and protect from the wear and tear time takes on your images or the tragedy of loss to fire or flood. Take time to consider the time involved on your part to gather and sort and label, along with your budget and future goals. You may want to start small, or go big. Or somewhere in between. We can discuss what works best for you. I view our partnership as an ongoing relationship. Don’t feel you have to tackle this project all at once.


How do I prepare my items?

Once you’ve selected your project items, please put them in the order of which you would like them scanned; i.e. by date, family, person, event. You might decide to have one batch in order of time, and one by event and so forth. Just make sure they are clearly labeled. Place them into individual baggies or envelopes or my favorite; cover them with a small piece of paper for protection and paperclip or rubber band them. I will scan them in the order in which they are received. If you just have a big box of photos or tapes, or an album, and don’t care how they are sorted, I can do that too. They will be sorted into folders when returned and you can edit and move them around.


Do I have to remove photos from an album or scrapbook?

Nope! I can do that for you. I do charge a little more per photo for this added service. If, once you have all your photos out of the album, you may want to reconsider putting them all back in, considering most albums are very acidic and sticky, I also have acid free storage boxes that I will provide at cost.


How do I get my items to you?

If you are in the area, we’ll schedule a convenient time/place to exchange your items or I can come pick them up. Out of the area clients can ship items easily. I’ll help you through the process.


How long does does the process take?

Once started, the project will take about 8-10 business days to complete. Sometimes, sooner, depending on the project and my workload. Your scanned photo collection or video tapes will be copied to your choice of USB Flash Drive or DVD.


How do I pay?

Contactless, online payment available. Venmo, check, cash also accepted. There is a 50% deposit due at the time the order is placed. Full payment is due upon receipt of final invoice and/or project delivery. Gift cards are also available.


Do you offer photo restoration?

After scanning your photos, slides or negatives, I will make subtle adjustments to color, contrast, brightness and dust removal. While I don’t currently do more substantial restoration, I have trusted associates who would be happy to talk with you about what you have in mind.


What can I do with my digital collection?

FIrst and formost, you will have piece of mind knowing that your precious memories are safe. In addition to sharing on social media with friends and family, you can load them onto a digital frame, create photo books, slideshows (I can do that for you too), create calendars and gift items, create a family website and more.

You can make duplicate copies of your flash drive or dvd to share with family or to store in an offsite location. Once you have your digital files, you have all the time you need to edit your photos or videos, cropping, printing, adding music, etc. There are many software programs available to help you get started, such as Adobe Photoshop and Lightroom.